Vacancies at UBA CAMEROON

Team Lead, Mobile Channel Solutions

Department              : Transaction Banking

Reporting Line           : Head of Transaction

Location: Head Office

Job Objectives

• To lead in building, deploying and positioning Mobile Channels in the market, understand performance and drive revenue by Product/Channel type.
• To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage.

Role & Responsibilities

• Manage and review the P&L for the products/services and reports monthly.
• Work closely with business leads to develop and execute product plans to support Digital Channels and Products.
• Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations.
• Conceive and drive product promotion and rewards to encourage increased adoption and usage
• Build and maintain partnerships with key Technology & FinTech partners to deliver maximum efficiencies, income and superior internal and external support and service.
• Monitor performance of existing and new products and payment channels and work with marketing to develop campaigns to drive activation, usage and acquisition.
• Conduct Monthly, Quarterly product & channel usage analysis including transaction Volumes, Count, Revenues… and Actual vs. Target.
• Produce and report on the Return on Investment (ROI) for existing and new products.
• Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy
• Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position with regards to the Mobile Channels
• Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.
• Responsible for training and support of customers/internal staff on Mobile Channels products & solutions;
• Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
• Produce and publish detailed product information guides including features and functions, positioning and pricing;
• Plan, input, maintain and communicate a strategic view of Mobile Channels products & solutions of the SBUs
• Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
• Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
• Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments/channels.
• Sunset products not meeting market/segment needs and develop transition plans
• Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
• Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented before release to production.
• Ensure compliance with all the local regulations and Global and Local best practices.
• Ensure familiarity with all the policies and processes of the bank in each UBA presence country.
• Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
• Execute all other projects that may be assigned from time to time.

Key Performance Indicator

• Internal customer satisfaction – 100% Quality Support to the Business  
• Customer satisfaction Index (External) – Top 3
• Overall Digital Banking Products & Solutions PBT – Actual vs Target (100%)  
• LEO Revenue & PBT – 80% Budget Attainment Actual VS. Target  
• LEO Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
• Mobile App Revenue & PBT – 80% Budget Attainment Actual VS. Target  
• Mobile App Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
• USSD & Push/Pull Revenue & PBT – 80% Budget Attainment Actual VS. Target  
• USSD Transactions Count & Volume (Deposit) – 75% Budget Attainment Actual VS. Target
• Mobile Channels Penetration (Mobile App, USSD, LEO) – 70% Penetration Rate
• Electronic Deposit Mobilization (Push & Pull, VAS) – 100% Budget Attainment 
• Mobile Channels Utilization – 75% / Actual VS. Target
• Products Portfolio Enhancement and Appeal – At least 10% increase

EDUCATION REQUIREMENTS

• First degree in any field
• Bachelor’s or more Degree or a relevant professional qualification.

EXPERIENCE: Minimum of 6 years with at least 2 years banking experience and at least 2 years in a similar role

Key Competencies:

Knowledge

• In-depth knowledge of the business environment and Digital Banking products
• Digitally savvy
• Financial analysis
• Banking Operations
• Regulatory and legal knowledge

 Skills/Competencies/Aptitudes

• Strong business development and selling skills – Ability to evaluate the needs of customers, and determine what products or services would best serve those needs
• Excellent interpersonal and communication skills.
• Excellent listening and interviewing skills
• Strong leadership and negotiation skills.

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “ TEAM LEAD, MOBILE CHANNEL SOLUTIONS ” no later than October 30, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 months after this publication, kindly consider your application as non-accepted for this time

 

 

Prepaid Card officer

Department            : Transaction Banking

Reporting Line       : Team Lead, Card Business

Location: Head Office

Job Objectives

• Building, deploying and positioning digital banking products CARDS (Prepaid Cards) understand performance and drive revenue by Product Type.
• To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage to the group.

Role & Responsibilities

• Manage and review the P&L for the products/services and reports monthly;
• Work closely with business leads to develop and execute product plans to support Digital Solutions and Products;
• Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations;
• Conceive and drive product promotion and rewards to encourage increased adoption and usage;
• Build and maintain partnerships with key vendor partners such as VISA, MasterCard, and Card Processors & e-Commerce and Technology Partners to deliver maximum efficiencies, income and superior internal and external support and service.
• Monitor performance of existing and new card segments and work with marketing to develop campaigns to drive activation, usage and acquisition;
• Conduct Monthly, Quarterly products & solutions usage analysis including transaction Values, count, revenues… and actual vs. target;
• Produce and report on the Return on Investment (ROI) for existing and new card products;
• Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy;
• Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position;
• Closely Monitor Customer Complaints from CFC on the Cards Products and improve the processes to provide simple, functional and reliable products;
• Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
• Produce and publish detailed product information guides including features and functions, positioning and pricing.
• Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
• Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
• Work closely with Product marketing to promote Cards Products and individual products and services that support the business segments;
• Sunset Card products not meeting market/segment needs and develop transition plans
• Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
• Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to Go-Live;
• Ensure compliance with all the local regulations and Global and Local best practices;
• Ensure familiarity with all the policies and processes of the bank in each UBA presence country;
• Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the Cards products;
• Execute all other projects that may be assigned from time to time in relation to Cards Products.

Key Performance Indicator

• Customer Satisfaction Index (Internal) – 100% Quality Support to the Business  
• Customer satisfaction Index (External) – Top 3 – Cards Business
• Overall Digital Banking Products & Solutions PBT – 100% Budget Attainment Actual vs Target   
• Debit Cards Penetration – At least 70% Penetration Rate
• Active Prepaid Cards Ratio – At least 70% Activity Ratio
• Prepaid Cards Issuances (UBA Cards & Co-Branded Programs) – 75% Actual VS. Target
• Prepaid Cards Transactions Count & Value – 80% Actual VS. Target
• PP Card Utilization – 75% / Actual VS. Target
• Prepaid Cards PBT – 100% Budget Attainment Actual VS. Target  
• Products Portfolio Enhancement and Appeal – At least 10% increase on DBC & PPC

EDUCATION REQUIREMENTS

• First degree in any field
• Bachelor’s Degree or a relevant professional qualification.

EXPERIENCE : Minimum of 4 years with at least 2 years banking experience and at least 2 years in a similar role.

Key Competencies:

 Knowledge

• In-depth knowledge of the business environment and Digital Banking products especially Cards Products
• Digitally savvy
• Financial analysis
• Banking Operations
• Regulatory and legal knowledge

Skills/Competencies/Aptitudes

• Strong business development and selling skills – Ability to evaluate the needs of customers, and determine what products or services would best serve those needs
• Excellent interpersonal and communication skills.
• Excellent listening and interviewing skills
• Strong leadership and negotiation skills.

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “ Prepaid Card officer ” Later October 30, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time

 

Cash Management Officer – Payment Solutions

Department               : Transaction Banking

Reporting Line           : Team Lead Cash Management Solution

Location: Douala

Job Objectives

• To lead in building, deploying and positioning payment digital banking products ATM / Internet Banking for Retail, Corporates and Commercial Banking , understand performance and drive revenue by Product/Solution type.
• To ensure the most appropriate policies, processes, procedures, resources and partners are in place to drive optimal returns for the Bank and provide competitive advantage to the group.

Role & Responsibilities

• Manage and review the P&L for the products/services and reports monthly.
• Work closely with business leads to develop and execute e-Payment product/solutions plans;
• Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations;
• Design and drive e-Payment product/solutions for Retail, Corporate and Commercial Banking; promotion and rewards to encourage increased adoption and usage.
• Monitor performance of existing and new e-Payment product/solutions and work with marketing to develop campaigns to drive activation, usage and acquisition.
• Conduct Monthly, Quarterly e-Payment product/solutions usage analysis including transaction volumes, count, revenues… and actual vs. target;
• Produce and report on the Return on Investment (ROI) for existing and new e-Payment product/solutions;
• Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy;
• Conduct monthly competitive analysis to ensure Product/solutions and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position;
• Closely Monitor Customer Complaints from CFC on the e-Payment product/solutions and improve the processes to provide simple, functional and reliable products.
• Produce and publish detailed product information guides including features and functions, positioning and pricing;
• Responsible for training and support of customers/internal staff on e-Payment solutions;
• Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services;
• Plan, input, maintain and communicate a strategic view of Transaction Banking Sales, Products and Services Cash Management (e-Payment product/solutions) of the Retail, Corporate and Commercial Banking division.
• Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.
• Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.
• Work closely with Product marketing to promote e-Payment/product/solutions that support the business segments;
• Sunset products not meeting market/segment needs and develop transition plans;
• Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.
• Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.
• Ensure compliance with all the local regulations and Global and Local best practices.
• Ensure familiarity with all the policies and processes of the bank in each UBA presence country.
• Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.
• Execute all other projects that may be assigned from time to time in collaboration with the Digital Banking projects management team.

Key Performance Indicator

• Customer Satisfaction Index (Internal) – 100% Quality Support to the Business  
• Customer satisfaction Index (External)- Top 3 
• Overall Digital Banking Products & Solutions PBT – 100% Budget Attainment Actual VS. Target
• Internet Banking % of Customers Enrolled – 70% Penetration Ratio Achievement
• Internet Banking Transactions Count & Value – 80% Budget Attainment Actual VS. Targets
• Internet Banking PBT- 100% Budget Attainment Actual VS. Targets
• ATM Transactions Count & Value – 80% Budget Attainment Actual VS. Target
• ATM PBT – 100% Budget Attainment Actual VS. Target  
• e-Payment/product/solutions Portfolio Enhancement and Appeal – At least 10% increase on each channel

EDUCATION REQUIREMENTS

• First degree in any field
• Bachelor’s Degree or a relevant professional qualification.

EXPERIENCE : Minimum of 4 years with at least 2 years banking experience and at least 2 years in a similar role.

Key Competencies:

 Knowledge

• In-depth knowledge of the business environment and Digital Banking products
• Digitally savvy
• Financial analysis
• Banking Operations
• Regulatory and legal knowledge

Skills/Competencies/Aptitudes

• Strong business development and selling skills – Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Excellent interpersonal and communication skills.
• Excellent listening and interviewing skills

• Strong leadership and negotiation skills.

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “ Cash Management Officer – Payment Solutions ” no later than October 31, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time.

 

Company Secretary Officer

Department           : Legal and Company Secretariat

Reporting Line       : Country Head Legal and Company Secretariat

Location: Douala

Number                 : 01

Job purpose:

• Assist the Country Head of Legal in all governance duties of the Bank

• Responsible for reporting both at the level of the regulator.

• Processing of all complaints received at the level of the unit
• Monitor the processing and legal watch over all litigation, collection and judicial or other litigation files of the bank, as well as all acts and/or facts potentially generating litigation for the Bank. 
• Monitor the legal security of any act that may expose the bank to any risk whatsoever.

 

Key Accountabilities:

• Ensure from end to end the preparation and holding of Board of Directors sessions and General Assembly Meetings of the Bank.

• Coordination of management meetings.
• Establishment of minutes of meetings (Board, AGM, Management committees etc…)
• Ensure the transmission of all reports both to the regulator

• Design a procedure for processing documents.

• Processing of seizures, Notices to ATD (Notice to Third Party Holder), including documents received from judicial administrations and Police (Requisition)
• Ensure the keeping in good order of all the files of the unit
• Provide legal advice for all requests from colleagues

• Manage from end-to-end legal liquidation files (estates and others)
• Permanent update of the dashboard of the bank’s pre-litigation and litigation files.

• Permanent collaboration with other departments of the bank.

• Perform any other tasks assigned by the Head of Legal Unit or the Executive Management

 

Qualification required : Minimum Bac + 3 in Private Law or Business Law

Language Efficiency

• Good knowledge of French or English
• Being bilingual is an added advantage

Experience required:

• 02 years of experience required in Bank institution, in a law firm, in audit firm or Notary office
• Have a perfect knowledge of banking regulations

 

Key Competencies:

 Knowledge

• Innovation and creativity
• Collaboration
• Ability to work under high pressure
• Responsiveness and sense of priorities
• Good knowledge of standards regulations and the economic, financial and banking environment

Skills/Competencies/Aptitudes

• Oral and written communication (English and French)
• Good drafting and writing skills (English and French)
• Problem-solving and analytical skills
• Ability to cope with high level of responsibility and with confidential matters
• Good interpersonal communication at all levels
• Ability to multitask and meet deadline
• Good Team Player
• Good IT literacy

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “ COMPANY SECRETARY OFFICER ” no later than October 30, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time

 

Legal Officer

Department           : Legal and Company Secretariat

Reporting Line       : Country Head Legal and Company Secretariat

Location: Douala

Number                 : 02

Job purpose: 

• Processing of all complaints received at the level of the unit
• Monitor the processing and legal watch over all litigation, collection and judicial or other litigation files of the bank, as well as all acts and/or facts potentially generating litigation for the Bank. 
• Review of contracts and monitor the legal security of the entire procedure for formalizing all kinds of guarantees to be constituted on behalf of the bank.

 

Key Accountabilities:

• Processing of seizures, Notices to ATD (Notice to Third Party Holder), including documents received from judicial administrations and Police (Requisition)
• Ensure the keeping in good order of all the files of the unit
• Provide legal advice for all requests from colleagues
• Assist in the management of litigation files in which the bank is involved.

• Follow-up the execution of the guarantees of the Bank.
• Liaise with law firms and institutions involved in the collection of the Bank’s claims or in litigation files.
• Prepare annual statistics on the collection portfolio
• Manage from end-to-end legal liquidation files (estates and others)
• Permanent update of the dashboard of the bank’s pre-litigation and litigation files.
• Permanent collaboration with other departments of the bank.
• Responsible for reporting both at the level of the regulator
• Perform any other tasks assigned by the Head of Legal Unit or the Executive Management

 

Qualification required : Minimum Bac + 3 in Private Law or Business Law

Language Efficiency

• Good knowledge of French and English
• Being bilingual is an added advantage

 

Experience required:

• 02 years of experience required in Bank institution or in a law firm
• Have a perfect knowledge of banking regulations and OHADA Law (securities, recovery and commercial).

 

 Key Competencies:

 Knowledge

• Innovation and creativity
• Collaboration
• Ability to work under high pressure
• Responsiveness and sense of priorities
• Good knowledge of standards regulations and the economic, financial and banking environment

 

Skills/Competencies/Aptitudes

• Oral and written communication (English and French)
• Good drafting and writing skills (English and French)
• Problem-solving and analytical skills
• Ability to cope with high level of responsibility and with confidential matters
• Good interpersonal communication at all levels
• Ability to multitask and meet deadline
• Good Team Player
• Good IT literacy

 

Application submission: Candidates should send their resume and motivation letter to hcmrecruitcameroon@ubagroup.com, with the heading “ LEGAL OFFICER ” no later than October 30, 2024

 Only shortlisted candidates will be contacted to proceed to the interview stage.

 UBA Cameroon is committed to meritocracy and inclusiveness and will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age.

If you do not receive any response 01 month after this publication, kindly consider your application as non-accepted for this time