We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

• Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
• Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup.
• Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.
• Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services.
• Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergencies.
• Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services.
• Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and, when required, to the Head of Service Operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.
• Engage members of other departments in resolution of issues as well as planning of network-related projects.
• Participate in knowledge transfer sessions across members of the Service Operations team.
• Provide input into the training needs for the CHARGING SYSTEMS & VAS team.
• Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards.
• Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
• Ability to take and manage decisions effectively during emergencies in the absence of the CHARGING SYSTEMS & VAS Manager.
• To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.

Education:

• Minimum of 3-year degree/diploma in Computer Engineering or IT.

Experience:

• Minimum of 3 years’ experience in Intelligent Network
• Experience in supervising others is an advantage
• Experience working in a medium organization Competencies

Functional Knowledge: 

• Charging Systems and Cloud VAS Platform, API
• GSM Architecture and Resource Provisioning
• Exposure to GSM/VAS/IN related network
• Basic IP and networking, good presentation and report writing skills
• Excellent computing, programming & scripting, and database management skills.
• Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)
• Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)
• Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)

Skills:

• Integrity
• Commitment to the Organization
• Teamwork & Cooperation
• Customer Focus
• Taking the Initiative

Behavioural Qualities:

• Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

As part of MTN’s recruitment process, your personal information may be processed using secure Artificial Intelligence (AI) technology to assist with the shortlisting of candidates. This is done in compliance with the Protection of Personal Information Act (POPIA). By applying for this position, you consent to the processing of your personal information for recruitment purposes. All data will be handled securely and used solely for evaluating suitability for the role.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Thank you.

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Operational Delivery:

B2B Revenue Growth & Market Development

• Drive sustainable revenue growth for MTN Business by developing and commercializing B2B connectivity and converged solutions 
• Identify and develop new enterprise, corporate, and public‑sector opportunities, including large accounts, SMEs, multinationals, and institutions.
• Define and execute market entry and expansion strategies for priority B2B verticals (finance, energy, logistics, government, NGOs, FMCGs).
• Pitch MTN Business B2B solutions to new enterprise customers and expands share of wallet within existing accounts.
• Apply a consultative, value‑based selling approach, positioning MTN as a strategic partner rather than a connectivity provider.
• Prepare and deliver high‑impact commercial proposals, product pitches, and executive presentations to C‑level decision‑makers.
• Conduct continuous B2B market research on enterprise needs, competition, pricing trends, regulatory developments, and digital transformation initiatives.
• Identify unpublished opportunities, large‑scale ICT projects, and donor‑funded or government‑led initiatives.
• Translate market insights into new use cases, solution enhancements, and pricing strategies.
• Initiate and manage strategic B2B partnerships (system integrators, technology vendors, cloud providers, fintechs, development partners).
• Explore co‑creation opportunities, joint go‑to‑market initiatives, and potential business acquisitions aligned with MTN Business strategy.
• Support partnership governance, performance tracking, and value realization.
• Own the end‑to‑end B2B commercial lifecycle: opportunity identification → qualification → proposal → negotiation → contract signature → handover.
• Collaborate closely with pre‑sales, network, IT, finance, legal, marketing, and service delivery teams to ensure timely and compliant execution.
• Ensure contracted solutions meet agreed technical, commercial, and delivery specifications.
• Stakeholder & Relationship Management
• Maintain strong, long‑term relationships with enterprise customers, partners, and internal stakeholders.
• Act as a subject‑matter expert on MTN Business products, processes, and operating model.
• Stay up to date with industry trends, technologies, and competitive developments impacting B2B markets.
• Operational, Tactical and Strategic Meetings

• Provide input on all projects initiated

• Review key risks, issues and dependencies and set mitigation actions

• Provide input in strategic meetings when required

• Provide inputs into the risk mitigation and controls

• Provide input into the preparation of proposal on change initiatives, policies, and procedures

• Escalations

• Manage and resolve escalations that have impact on critical path of service delivery

• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

• Manage and provide solutions to issues that require formal resolution

• Function Tactical

• Provide input into all projects initiated 

• Provide input into establishing objectives, targets, and budgets for the function as applicable

• Identify and document key risks, issues and dependencies and set mitigation actions

• Prepare documentation required for sign-off / making decisions regarding tactical changes

• Performance

• Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

• Review and monitor plan for continuous improvement 

• Ensure execution in alignment with divisional strategy

• Continuous performance monitoring and adjust strategy and actions to deliver targets

• Reporting

• Report periodically relating to progress made within the function and in accordance with the measurement metrics set by the organization

• Report on an ad hoc basis on specific projects, as required

• Budget

• Manage sub-divisional budget in line with business objectives

• Manage project or initiative budget in line with business objectives

Education:

• Minimum 3-year tertiary qualification in Commerce, Engineering, Telecommunications, Strategy, Master or MBA advantageous.
• Certifications in solution selling, project management, or commercial negotiation are strongly preferred.

• Fluent in the language of the country with good professional command of English

Experience:

• Minimum 5 years of experience in B2B sales or business development, preferably in telecommunications, ICT, or digital services, with minimum 3 years of:
• Proven experience selling enterprise connectivity and digital solutions.
• Strong exposure to corporate, multinational, and public‑sector customers.
• Demonstrated track record of complex, high‑value B2B deal closure with long sales cycles

   

  Skills:

• Strong understanding of MTN Business‑type solutions: enterprise connectivity, fiber, MPLS / SD‑WAN, private LTE/5G, cloud, data centers, cybersecurity, IoT, fintech, managed services.
• Ability to translate technical offerings into clear business value propositions.
• Solid commercial and financial acumen (pricing, margins, ROI, business cases).
• Proficiency with CRM tools, pipeline management, and structured sales methodologies

  Behavioural Qualities:

• Strong customer‑centric mindset and relationship‑building capability.
• High commercial drive with ownership and accountability for results.
• Ability to work effectively in cross‑functional and matrix environments.
• High standards of integrity, governance, and compliance, aligned with MTN values.
• Strategic thinking combined with hands‑on execution discipline.