Website MANAGEMENT SCIENCES FOR HEALTH (MSH)
Digital Health and eLMIS Officer
The Digital Health and electronic Logistics Management Information System (eLMIS) Officer provides hands-on technical and operational support to Management Sciences for Health (MSH) in Cameroon for the implementation, use, and continuous improvement of approved digital health and supply chain information systems. The position supports reliable system operation, timely and accurate logistics data, and effective use of information to improve the availability and management of health commodities.
Working with project technical teams, government counterparts, health facilities, implementing partners, and technology providers, the Officer supports requirements gathering, system configuration and testing, user support, data quality review, system integration, training, documentation, and follow-up on technical issues. The Officer helps ensure that solutions are user-centered, interoperable where applicable, aligned with Cameroon policies and standards, and implemented in accordance with MSH and donor requirements.
MAIN DUTIES AND RESPONSIBILITIES
Digital Health and eLMIS Implementation Support (40%)
- Support implementation, rollout, use, and continuous improvement of MSH-supported digital health and eLMIS solutions in accordance with approved project plans and Cameroon policies and standards.
- Work with users and stakeholders to document business processes, functional requirements, data needs, workflows, and priorities for system configuration or improvement.
- Support configuration, deployment, upgrades, user acceptance testing, and validation of digital tools and system changes before release.
- Track implementation progress, system adoption, and agreed actions, and promptly raise risks or delays to the designated supervisor.
- Support development and maintenance of system implementation plans, standard operating procedures, user guides, job aids, and other technical documentation.
- Help ensure that digital tools respond to user needs and strengthen commodity visibility, inventory management, reporting, and decision-making.
Systems Integration, Operations, and User Support (25%)
- Provide first-line functional support to users, document incidents and service requests, resolve routine issues, and escalate complex technical problems to the appropriate provider or technical team.
- Maintain an organized issue log and follow up with users, vendors, and technical teams through resolution and closure.
- Support testing and monitoring of data exchange between eLMIS and other approved health, supply chain, warehouse, or reporting systems, in coordination with responsible technical teams.
- Support administration of approved user accounts, access controls, master data, equipment inventories, and other assigned operational controls in accordance with authorization procedures.
- Assist with routine checks of system availability, synchronization, connectivity, and data flows, and document service interruptions and corrective actions.
- Promote compliance with approved information security, data protection, confidentiality, backup, and business continuity procedures.
- Act as the primary IT support focal point in Cameroon for both the MSH country office and RISE project, addressing routine IT issues related to computers, software, connectivity, user access, and equipment, and escalating complex issues to the appropriate MSH IT team or service provider.
Data Quality, Reporting, and Use (20%)
- Review the completeness, accuracy, timeliness, and consistency of eLMIS and related digital health data and work with users to address identified gaps.
- Support routine reconciliation of electronic records with relevant source documents, stock records, and reports, as applicable.
- Develop and maintain routine reports, dashboards, and data summaries that help project teams and counterparts monitor system use and supply chain performance.
- Analyze system and logistics data to identify reporting gaps, stock risks, unusual trends, and opportunities for corrective action.
- Support regular data review meetings and promote practical use of digital information for forecasting, supply planning, inventory management, distribution, and program decisions.
- Contribute accurate and timely information to project reports, workplans, presentations, and learning products.
Capacity Strengthening, Coordination, and Additional Responsibilities (15%)
- Plan and facilitate orientations, training, coaching, and on-the-job support for system users, administrators, and other stakeholders.
- Coordinate with MSH technical and operations teams, government counterparts, health facilities, implementing partners, vendors, and other stakeholders on assigned digital health and eLMIS activities.
- Collect user feedback, document lessons learned and good practices, and recommend practical improvements to system design, support, and adoption.
- Prepare routine activity updates, field visit reports, meeting notes, and other documentation requested by the designated supervisor.
- Comply with MSH policies, donor requirements, safeguarding standards, and mandatory training requirements.
- Perform other duties consistent with the position as assigned by the designated supervisor.
QUALIFICATIONS
REQUIRED MINIMUM EDUCATION
Required: Bachelor’s degree in health informatics, computer science, information systems, public health, supply chain management, data science, or a related field.
Preferred: Master’s degree or relevant professional training in digital health, health information systems, software implementation, or supply chain information systems.
REQUIRED MINIMUM EXPERIENCE
- Bachelor’s degree with four to six years of relevant experience implementing or supporting digital health, health information, or electronic logistics management information systems; or a master’s degree with at least two years of relevant experience.
- Experience supporting public health programs, government counterparts, health facilities, or donor-funded projects in Cameroon is preferred.
KNOWLEDGE AND SKILLS
- Practical knowledge of digital health and eLMIS implementation, user support, system testing, data management, and issue resolution.
- Familiarity with health and supply chain information platforms such as eLMIS, logistics management information systems, DHIS2, enterprise resource planning systems, or comparable applications.
- Ability to gather and document user requirements, workflows, test results, technical issues, change requests, and system procedures.
- Knowledge of data quality review, dashboards, reporting, master data, interoperability concepts, and responsible handling of health and operational data.
- Strong Microsoft Office skills, particularly Excel; experience with data visualization or reporting tools is an advantage.
- Strong facilitation, training, communication, coordination, and problem-solving skills.
- Excellent oral and written communication skills in English and French.
COMPETENCIES
- Collaboration, accountability, and attention to detail.
- Practical problem-solving, initiative, and adaptability.
- Customer-service orientation and ability to explain technical matters clearly to nontechnical users.
- Commitment to data confidentiality, quality, and continuous improvement.
PHYSICAL DEMANDS
Domestic travel within Cameroon may be required, including visits to regional, district, warehouse, and health facility locations. Regular computer and keyboard use is required.
MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.
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Monitoring & Evaluation Advisor
MAIN PURPOSE OF JOB
The Monitoring and Evaluation Advisor provides technical leadership and support for monitoring, evaluation, research, learning, data management, and knowledge management across Management Sciences for Health (MSH) activities in Cameroon. Reporting to the Technical Director, the Advisor works with project leadership, technical teams, field staff, government counterparts, and partners to maintain high-quality performance data, strengthen routine monitoring systems, and ensure that evidence is used for program management, reporting, learning, and decision-making.
The Advisor leads and supports data analysis and visualization, performance measurement, DHIS2 and other management information system processes, research and evaluation design, data-quality assurance, and preparation and review of technical reports. The position also helps teams document results and lessons learned and ensures that monitoring and research activities follow applicable ethical and quality standards.
MAIN DUTIES AND RESPONSIBILITIES
Monitoring Evaluation and Performance Management
• Lead and support the design, implementation, and periodic review of project monitoring, evaluation, research, and learning systems, plans, indicators, and tools.
• Develop and review AMELPs, performance monitoring plans, performance indicator reference sheets, learning agendas, indicator definitions, targets, and reporting schedules, as required.
• Monitor project performance against approved workplans, targets, and indicators and work with technical teams to identify gaps and implement corrective actions.
• Support government counterparts and project teams to strengthen routine monitoring systems and use performance data for management and decision-making.
Data Management Analysis and Reporting
• Manage and support data collection, cleaning, validation, storage, analysis, visualization, interpretation, and dissemination for project and research activities.
• Support DHIS2 data entry, maintenance, data-quality controls, user support, and timely submissions to DHIS2, QAT, ART-MIS, and other approved information systems, as applicable.
• Conduct statistical analyses and prepare clear tables, charts, dashboards, and visualizations for reports, presentations, publications, and performance reviews.
• Lead, contribute to, and quality-check monthly, quarterly, annual, baseline, and other technical reports for accuracy, consistency, completeness, and appropriate interpretation of findings.
Research Learning and Capacity Strengthening
• Design and support evaluations and applied research, including selection of study designs, development of protocols and instruments, sample-size calculations, data-analysis plans, and quantitative or mixed-methods analyses.
• Ensure that data collection and research activities follow best practices, approved protocols, research ethics requirements, and applicable data-protection standards.
• Develop and facilitate training, coaching, and practical guidance on monitoring and evaluation, research methods, data quality, analysis, visualization, and data use.
• Support knowledge management and learning activities and help teams document, synthesize, and disseminate results, good practices, lessons learned, and evidence for program improvement.
Coordination Compliance and Other Responsibilities
• Coordinate closely with project leadership, technical teams, field staff, government counterparts, and partners and represent MSH in authorized monitoring and evaluation forums.
• Contribute monitoring, evaluation, and learning content to proposals, workplans, technical documents, presentations, and publications, as requested.
• Ensure work complies with approved project plans and budgets, donor requirements, Cameroon laws and regulations, and MSH policies, safeguarding standards, and ethical requirements.
• Perform other duties consistent with the position as assigned by the Technical Director.
QUALIFICATIONS
REQUIRED MINIMUM EDUCATION
Required: Bachelor’s degree in public health, epidemiology, biostatistics, statistics, data science, economics, social sciences, or a related field.
Preferred: Master’s degree in public health, epidemiology, biostatistics, monitoring and evaluation, data science, economics, or a related discipline.
REQUIRED MINIMUM EXPERIENCE
• Bachelor’s degree with eight to ten years of relevant professional experience, or master’s degree with at least four years of relevant experience in monitoring, evaluation, research, learning, epidemiology, statistics, data science, economics, or a related discipline for health programs.
• Demonstrated experience developing and reviewing monitoring and evaluation deliverables for USAID or other international donors, including AMELPs, performance monitoring plans, performance indicator reference sheets, and learning agendas.
• Demonstrated experience with quantitative and mixed-methods analysis, data visualization, data-quality assurance, and use of data for program decision-making and performance management.
• Strong experience in handling and analyzing supply chain data management data.
• Strong hands-on experience using QAT software for supply chain data management, analysis, validation, and reporting.
• Experience contributing to technical reports, research protocols, evaluation designs, data-collection tools, learning products, and monitoring and evaluation sections of proposals.
• Experience using DHIS2, QAT, ADAMA, Superset, and other data management and reporting systems for public health programs.
KNOWLEDGE AND SKILLS
• Strong knowledge of monitoring, evaluation, research, learning, performance measurement, data-quality assurance, and research ethics.
• Proficiency in at least one quantitative statistical package, such as SPSS, Stata, or R, and advanced proficiency in Microsoft Excel. Experience with Power Pivot is an advantage.
• Demonstrated knowledge of DHIS2 and QAT functionality and experience supporting data entry, maintenance, validation, analysis, and reporting.
• Ability to select appropriate study designs, develop protocols and data-collection instruments, calculate sample sizes, and prepare data-analysis plans.
• Excellent analytical, data-visualization, writing, organizational, facilitation, and presentation skills.
• Ability to manage multiple priorities, meet deadlines, and collaborate effectively across technical teams and diverse cultural contexts.
• Professional fluency in French and English is required.
• Experience with qualitative methods and software such as NVivo, Atlas.ti, or Dedoose is preferred.
COMPETENCIES
• Analytical thinking, methodological rigor, and attention to detail.
• Collaboration, accountability, sound judgment, and evidence-based problem-solving.
• Ability to analyze and synthesize complex data rapidly to support timely decision-making.
• Clear communication, adaptability, initiative, continuous learning, and commitment to quality and results.
PHYSICAL DEMANDS
Work is performed primarily in a standard office environment with frequent computer use and participation in virtual and in-person meetings. The position may require travel within Cameroon for monitoring visits, data-quality assessments, research, training, and technical support.
MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.
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To apply for this job please visit msh.wd503.myworkdayjobs.com.