Vacancies at IHS TOWERS

Website IHS TOWERS

OPERATIONS MANAGER

Location: Cameroon – Douala
Employee Type: Permanent
Department: Operations

 

Job Description

Key Roles & Responsibilities:

REGIONAL COORDINATION

  • Liaise with Manager Regional to optimize operations’ performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, team’s distribution…).
  • Support in Keeping IHSCAM portfolio updated and optimized (site names, IDs, topology, coordinates, classifications, power system installed, security companies, cleaning companies, Maintenance SBCs, team allocations, regional, collocation…).
  • Define Preventive / Routine maintenance schedules and plans (upgrades) with related Team Leader, Regional.
  • Control and manage projects’ flow and status along with all related Regional Managers.
  • Leading the restoration of the services
  • Carrying the monthly validation with all the SBCs
  • Ensure all the HSE policies are being respected and followed.
  • Improve the systems’ performance (Hybrid, Solar and Grid)
  • Improve the corporation with the clients.
  • Ensure that all the processes and procedures are aligned with SOX roles company obligations.
  • Supporting other units especially Rollout and commercial units to achieve company targets

DIESEL MANAGER COORDINATION

  • Liaise / communicate with Diesel team to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT…) and issue monthly diesel consumption report related to its managed region.
  • Plan / Establish with Diesel Manager monthly study.

–   most diesel consuming sites in the related Region.

– most inefficient sites with power system installed designed to reduce Diesel Consumption in the concerned region.

  • Confirm and monitor public power availability at sites and proper billing within Managed Regions

NOC MANAGER COORDINATION

  • Liaise / support NOC Senior Manager to Optimize NOC team performance following:
  • Correct data collection from field.
  • Preventive maintenance validation.
  • Persistent Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
  • Liaise/communicate with NOC Team Leaders and Members to optimize NOC performance for teams working within related regions.
  • Support to optimize communication and validation process between Diesel Control department and NOC monitoring system (GSF) from one side & correct preventive maintenance validation from another side.
  • Monitor issued Trouble tickets and ensure correct closing and allocation within managed regions.

PROCUREMENT / STOCK COORDINATION

  • Support SMO to provide procurement department with optimized spare parts, consumables and equipment required for the purpose of optimizing purchasing power (prices, availability, quality, payment terms…) for concerned regions.
  • Validate equipment, spare parts, consumables, and diesel orders received from Manager Regional.
  • Monitor logistics and stock level inventory for related Regions.

SBCS’ RELATION

  • Help in setting SBCs’ Requirements for the SELECTION PROCESS (price, capability, expertise, geographical coverage, presence…).
  • Manage and resolve all issues arising from sites and various SBCs within related managed Regions.
  • Support Operations Director to;
  • Attend to SBCs requirement and advice corresponding payments.
  • assess SBCs’ performance by establishing monthly ranking taking into consideration availability, MTTR, MTBF, respecting preventive maintenance schedules.
  • Push related SBCs within managed Region preventive maintenance documentation with IHS Online Maintenance Application.
  • Reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & its daily actualization, crucial sites data for maintenance validation CPH, Diesel supplied…) in related region.

FINANCE COORDINATION

  • Ensure Monthly budget received from Finance are validated and optimized prior to releasing financial support.
  • Generate specific project budget and monitor all expenses in concerned regions.
  • Update all tracking sheets and documents assigned to any project costing.
  • Support Operations Director to reduce Cash in Hand moving to controlled ways of payment (transfer, cheques…) within managed region.
  • Support Operations Director in Assisting the finance department in invoicing customers correctly and accurately.

COMMUNICATION CHANNELS:

  • Keep opened & clear communication channels with the SMO, related customers representatives and Operations’ internal structure within managed regions.
  • Liaises/communicate with SMO on updates and site issues.
  • Prepare required SMO and customer reports.
  • Liaise / coordinate with aside departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
  • Escalate any site issue that cannot be resolved to SMO to avoid complications within managed Region(s).

HR COORDINATION

  • Set Team Lead targets and KPIs through the guidance of the Senior operations manager
  • Observe and inspect operational staff (Team Lead and Officer Sites) integrity, efficiency, and performance within managed Region(s).
  • Ensure proper development for all colleagues within managed Region(s) (HSE, Quality, Technical trainings…) enabling to optimize team performance.
  • Ensure team motivation by transferring IHSCAM vision and strategy making sure field technicians are part of the change helping to smooth strategy application within managed Region(s).

HEALTH & SAFETY + QUALITY CONTROL

  • Make sure Health & Safety Policy is well transmitted & understood within managed Region(s) to all related colleagues
  • Make sure Quality Policy is well transmitted & understood within managed Region(s).
  • Ensure Quality along with Health & Safety Policies are distributed across Operations within managed Region(s)
  • Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites within managed Region(s).
  • Guarantee correct data maintenance collection with the support of the Regional Managers using deployed Maintenance Booklet and well utilization by the field technicians within managed related region(s).
  • Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application within managed region(s).
  • Support HSE & Quality Coordinator with quarterly audits to secure gap between established processed and their application is reduced to almost nil preparing our Quality Management System to be certified compliant with ISO9001 :2008 requirements within managed Region(s).
  • Work hand in hand with the HSE & Quality Coordinator on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring within managed Region(s).

CUSTOMER RELATIONSHIP

  • Support SMO in pursuing cost-effective solutions.
  • Work on developing the relation with the customer within managed Region(s) or regional representative.
  • Monitor & Ensure customer satisfaction within managed Region(s).
  • Advise SMO on any customer difficulty of obstacle faced and related to Control and enhance tenants hosting; site upgrades, tenant installations, tenancy ramp up, etc.… within managed region(s)

TECHNICAL ENVOLVEMENT within managed Region(s)

  • Attend to sites breakdowns’ when necessary to reduce MTTR and resolution obstacles within Managed Region(s).
  • Ability to design earth formation to reduce earth resistance on sites to ensure that earth formation is fully implemented. Moreover, ability to carry out earth improvement.
  • Good understanding of Diagrams, interpretation of electrical layouts….

Other responsibilities as may be required by the Company.

Qualifications

  • Bachelor’s degree in Telecommunication, Science, Engineering, or related field.
  • A master’s degree in a relevant engineering discipline and/ or MBA will be an asset.
  • +4 years’ experience in telecoms operation at managerial position or similar.

 

 

ASSISTANT WAREHOUSE OFFICER

Location: Cameroon – Douala
Employee Type: Contractor
Department: Procurement

 

Job Description

  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
  • Receive and process warehouse stock products (pick, unload, label, store)
  • Controls material in the staging area before loading into Trucks for Sites
  • Inform users immediately orders are received at the warehouse.
  • Perform inventory controls and keep quality standards high for audits
  • Keep a clean and safe working environment and optimize space utilization
  • Report any discrepancies
  • Exchange /interact with originators as soon materials subject of their orders is received
  • Notify early (48 hours) any difficulties encountered in any material check.
  • Keep stock-outs folders updated and available for customers’ requisitions follow-up.
  • Maintain files for open/closed requisitions, purchase orders, stock outs, partial delivery orders etc.
  • Identify any damaged or missing goods and record pertinent information.
  • Ensure that delivery forms are signed only upon satisfaction of completed delivery.
  • Communicate and cooperate with supervisors
  • Allocate storage space for items based on their types and sizes.
  • Pick out delivered goods and ensure that they are in good condition.
  • Isolate & report any damaged goods at the time of order picking.
  • Ensure that information of picked goods is recorded on Bin Cards
  • Ensure that warehouse activities comply with the IHS’ HSE, safety and security procedures.
  • Record movement of Stock and give Updates daily.
  • Maintain stable temperature conditions within the warehouse especially where Batteries, chemicals and perishable Items are Stored.
  • Assist in offloading and loading shipment packages from / onto delivery trucks.
  • Receive goods and ensure that they correlate (Type, Quality & Quantity) to the accompanying delivery documents (three-way matching)
  • Prepare goods to be shipped out along with appropriate paperwork (MDR, GDN, GRN2 etc.)
  • Ascertain that received goods are stored in their correct storage areas and per the Producer’s Specification
  • Restock returned items from Sites in their designated storage areas and update inventory information accordingly.

 

Qualifications

  • Basic computer skills: working knowledge of Excel spreadsheets & Word
  • Bilingual
  • Good organization skills
  • Basic knowledge of any Material Management software
  • 2 years experience in the field

 

Company Description

IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit www.ihstowers.com

 

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