Vacancies at IHS TOWERS

Key Roles & Responsibilities:

REGIONAL COORDINATION

• Liaise with Manager Regional to optimize operations’ performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, team’s distribution…).
• Support in Keeping IHSCAM portfolio updated and optimized (site names, IDs, topology, coordinates, classifications, power system installed, security companies, cleaning companies, Maintenance SBCs, team allocations, regional, collocation…).
• Define Preventive / Routine maintenance schedules and plans (upgrades) with related Team Leader, Regional.
• Control and manage projects’ flow and status along with all related Regional Managers.
• Leading the restoration of the services
• Carrying the monthly validation with all the SBCs
• Ensure all the HSE policies are being respected and followed.
• Improve the systems’ performance (Hybrid, Solar and Grid)
• Improve the corporation with the clients.
• Ensure that all the processes and procedures are aligned with SOX roles company obligations.
• Supporting other units especially Rollout and commercial units to achieve company targets

DIESEL MANAGER COORDINATION

• Liaise / communicate with Diesel team to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT…) and issue monthly diesel consumption report related to its managed region.
• Plan / Establish with Diesel Manager monthly study.

–   most diesel consuming sites in the related Region.

– most inefficient sites with power system installed designed to reduce Diesel Consumption in the concerned region.

• Confirm and monitor public power availability at sites and proper billing within Managed Regions

NOC MANAGER COORDINATION

• Liaise / support NOC Senior Manager to Optimize NOC team performance following:
• Correct data collection from field.
• Preventive maintenance validation.
• Persistent Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
• Liaise/communicate with NOC Team Leaders and Members to optimize NOC performance for teams working within related regions.
• Support to optimize communication and validation process between Diesel Control department and NOC monitoring system (GSF) from one side & correct preventive maintenance validation from another side.
• Monitor issued Trouble tickets and ensure correct closing and allocation within managed regions.

PROCUREMENT / STOCK COORDINATION

• Support SMO to provide procurement department with optimized spare parts, consumables and equipment required for the purpose of optimizing purchasing power (prices, availability, quality, payment terms…) for concerned regions.
• Validate equipment, spare parts, consumables, and diesel orders received from Manager Regional.
• Monitor logistics and stock level inventory for related Regions.

SBCS’ RELATION

• Help in setting SBCs’ Requirements for the SELECTION PROCESS (price, capability, expertise, geographical coverage, presence…).
• Manage and resolve all issues arising from sites and various SBCs within related managed Regions.
• Support Operations Director to;
• Attend to SBCs requirement and advice corresponding payments.
• assess SBCs’ performance by establishing monthly ranking taking into consideration availability, MTTR, MTBF, respecting preventive maintenance schedules.
• Push related SBCs within managed Region preventive maintenance documentation with IHS Online Maintenance Application.
• Reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & its daily actualization, crucial sites data for maintenance validation CPH, Diesel supplied…) in related region.

FINANCE COORDINATION

• Ensure Monthly budget received from Finance are validated and optimized prior to releasing financial support.
• Generate specific project budget and monitor all expenses in concerned regions.
• Update all tracking sheets and documents assigned to any project costing.
• Support Operations Director to reduce Cash in Hand moving to controlled ways of payment (transfer, cheques…) within managed region.
• Support Operations Director in Assisting the finance department in invoicing customers correctly and accurately.

COMMUNICATION CHANNELS:

• Keep opened & clear communication channels with the SMO, related customers representatives and Operations’ internal structure within managed regions.
• Liaises/communicate with SMO on updates and site issues.
• Prepare required SMO and customer reports.
• Liaise / coordinate with aside departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
• Escalate any site issue that cannot be resolved to SMO to avoid complications within managed Region(s).

HR COORDINATION

• Set Team Lead targets and KPIs through the guidance of the Senior operations manager
• Observe and inspect operational staff (Team Lead and Officer Sites) integrity, efficiency, and performance within managed Region(s).
• Ensure proper development for all colleagues within managed Region(s) (HSE, Quality, Technical trainings…) enabling to optimize team performance.
• Ensure team motivation by transferring IHSCAM vision and strategy making sure field technicians are part of the change helping to smooth strategy application within managed Region(s).

HEALTH & SAFETY + QUALITY CONTROL

• Make sure Health & Safety Policy is well transmitted & understood within managed Region(s) to all related colleagues
• Make sure Quality Policy is well transmitted & understood within managed Region(s).
• Ensure Quality along with Health & Safety Policies are distributed across Operations within managed Region(s)
• Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites within managed Region(s).
• Guarantee correct data maintenance collection with the support of the Regional Managers using deployed Maintenance Booklet and well utilization by the field technicians within managed related region(s).
• Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application within managed region(s).
• Support HSE & Quality Coordinator with quarterly audits to secure gap between established processed and their application is reduced to almost nil preparing our Quality Management System to be certified compliant with ISO9001 :2008 requirements within managed Region(s).
• Work hand in hand with the HSE & Quality Coordinator on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring within managed Region(s).

CUSTOMER RELATIONSHIP

• Support SMO in pursuing cost-effective solutions.
• Work on developing the relation with the customer within managed Region(s) or regional representative.
• Monitor & Ensure customer satisfaction within managed Region(s).
• Advise SMO on any customer difficulty of obstacle faced and related to Control and enhance tenants hosting; site upgrades, tenant installations, tenancy ramp up, etc.… within managed region(s)

TECHNICAL ENVOLVEMENT within managed Region(s)

• Attend to sites breakdowns’ when necessary to reduce MTTR and resolution obstacles within Managed Region(s).
• Ability to design earth formation to reduce earth resistance on sites to ensure that earth formation is fully implemented. Moreover, ability to carry out earth improvement.
• Good understanding of Diagrams, interpretation of electrical layouts….

Other responsibilities as may be required by the Company.

• Bachelor’s degree in Telecommunication, Science, Engineering, or related field.
• A master’s degree in a relevant engineering discipline and/ or MBA will be an asset.
• +4 years’ experience in telecoms operation at managerial position or similar.

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
• Receive and process warehouse stock products (pick, unload, label, store)
• Controls material in the staging area before loading into Trucks for Sites
• Inform users immediately orders are received at the warehouse.
• Perform inventory controls and keep quality standards high for audits
• Keep a clean and safe working environment and optimize space utilization
• Report any discrepancies
• Exchange /interact with originators as soon materials subject of their orders is received
• Notify early (48 hours) any difficulties encountered in any material check.
• Keep stock-outs folders updated and available for customers’ requisitions follow-up.
• Maintain files for open/closed requisitions, purchase orders, stock outs, partial delivery orders etc.
• Identify any damaged or missing goods and record pertinent information.
• Ensure that delivery forms are signed only upon satisfaction of completed delivery.
• Communicate and cooperate with supervisors
• Allocate storage space for items based on their types and sizes.
• Pick out delivered goods and ensure that they are in good condition.
• Isolate & report any damaged goods at the time of order picking.
• Ensure that information of picked goods is recorded on Bin Cards
• Ensure that warehouse activities comply with the IHS’ HSE, safety and security procedures.
• Record movement of Stock and give Updates daily.
• Maintain stable temperature conditions within the warehouse especially where Batteries, chemicals and perishable Items are Stored.
• Assist in offloading and loading shipment packages from / onto delivery trucks.
• Receive goods and ensure that they correlate (Type, Quality & Quantity) to the accompanying delivery documents (three-way matching)
• Prepare goods to be shipped out along with appropriate paperwork (MDR, GDN, GRN2 etc.)
• Ascertain that received goods are stored in their correct storage areas and per the Producer’s Specification
• Restock returned items from Sites in their designated storage areas and update inventory information accordingly.

• Basic computer skills: working knowledge of Excel spreadsheets & Word
• Bilingual
• Good organization skills
• Basic knowledge of any Material Management software
• 2 years experience in the field