Team Leader

Founded in 2001 by the trio of Sam Darwish, William Saad, and Mohamad Darwish, along with a strong team of telecoms sector engineers, IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count, with more than 29,514 towers across nine markets. IHS continues to grow and develop its existing positions and offerings in Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. Please for more information kindly visit our website on www.ihstowers.com.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.

REGIONAL COORDINATION

• Liaise with Manager Regional (MR) to optimize operations’ performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, team’s distribution…).
• Support in Keeping the IHSCAM portfolio updated and optimized (site names, IDs, topology, coordinates, classifications, power system installed, security companies, cleaning companies, Maintenance SBCs, team allocations, regional, collocation…).
• Define Preventive / Routine maintenance schedules and plans (upgrades) with NOC and SBCs in the Region.
• Control and manage projects’ flow and status in the region.
• Leading the restoration of the service where possible on any impacted sites under their region
• Participate in the monthly validation with all the SBCs.
• Ensure all the HSE policies are being respected and followed.
• Improve the systems’ performance (Hybrid, Solar and Grid)
• Supporting other units especially Rollout and commercial units to achieve company targets.

DIESEL COORDINATION

• Ensure the Diesel plan is fully implemented.
•  most diesel-consuming sites in the related Region.
• most inefficient sites with power system installed designed to reduce Diesel Consumption in the concerned region.
• Confirm and monitor public power availability at sites.

NOC COORDINATION

• Correct data collection from field.
• Preventive maintenance validation.
• Persistent Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
• Monitor issued Trouble tickets and ensure correct closing and allocation within regions.

SBCS’ RELATION

Support to:

• Attend SBC’s requirements and advise corresponding payments.
• assess SBCs’ performance by establishing monthly ranking taking into consideration availability, MTTR, MTBF, and respecting preventive maintenance schedules.
• Push related SBCs within managed Region preventive maintenance documentation with the IHS Online Maintenance Application.
• Reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & its daily actualization, crucial sites data for maintenance validation CPH, Diesel supplied…) in related regions.

COMMUNICATION CHANNELS:

• Keep open & clear communication channels with the DMR, related customer representatives and Operations’ internal structure within managed regions.
• Liaises/communicate with DMR on updates and site issues.
• Liaise / coordinate with aside departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
• Escalate any site issue that cannot be resolved to DMR to avoid complications within managed Region(s).

HR COORDINATION

• Set Related Officer site targets and KPIs through the guidance of the regional Manager
• Observe and inspect operational staff integrity, efficiency, and performance within managed Region(s).
• Ensure proper development for all colleagues within managed Region(s) (HSE, Quality, Technical training…) enabling to optimize team performance.
• Ensure team motivation by transferring IHSCAM vision and strategy making sure field technicians are part of the change helping to smooth strategy application within managed Region(s).

HEALTH & SAFETY + QUALITY CONTROL

• Make sure the Health & Safety Policy is well transmitted & understood within managed Region(s) to all related colleagues (Regional Managers & Sites Officers).
• Make sure Quality Policy is well transmitted & understood within managed Region(s).
• Ensure Quality along with Health & Safety Policies are distributed across Operations within managed Region(s)
• Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites within managed Region(s).
• Guarantee correct data maintenance collection with the support of the Regional Managers using deployed Maintenance Booklet and well utilization by the field technicians within managed related region(s).
• Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application within managed region(s).
• Support HSE & Quality Coordinator with quarterly audits to secure gap between established processed and their application is reduced to almost nil preparing our Quality Management System to be certified compliant with ISO9001 :2008 requirements within managed Region(s).
• Work hand in hand with the HSE & Quality Coordinator on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring within managed Region(s).

TECHNICAL INVOLVEMENT within managed Region(s)

• Attend to sites breakdowns’ when necessary to reduce MTTR and resolution obstacles within Managed Region(s).
• Ensure proper preventive and corrective maintenance of rectifiers, DC system units, alarm monitoring systems and AC units.
• Installation and commissioning of different types, brands and capacities of generators (ex: Perkins, Mikano, FG-Wilson…)
• Ensure efficient operation of batteries and rectifiers units, modules to ensure good batteries autonomy when required;
• Ablity to design earth formation to reduce earth resistance  on GSM sites to ensure that earth formation is fully implemented. Moreover, abaility to carry out earth improvement;
• Good understanding of Diagrams, and interpretation of electrical layouts…;
• Installation, termination and commissioning of different ATS/AMF panels including ComAp, Deepsea, BE2K panels, DC & DCDG generators control panels additionally to hybrid system and solar systems.
• Other responsibilities as may be required by the Company.

• Bachelor’s degree in Telecommunication, Science, Engineering, or related field.
• +3 years’ experience in telecoms Operation and project management environment.

Key Performance Indicators

• 95% of the related Region Preventive & Routine Maintenance Schedule is met and accomplished Getting site maintenance by routine schedules.
• Site power availability is kept @ 99.8% in the concerned Region.
• Regional Managers’ availability is kept @ 99.8%
• SBCs’ availability is kept @ 99.8%
• Technician availability is kept @ 99.8%
• MTTR is optimized @ 2 hours.
• Minimize MTBF to nil.
• Cost reduction ideas and management.
• Optimize No of sites managing & distribution.
• No engineers and teams managed.
• Diesel Consumption reduction

Organizational Competencies

• Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.
• Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability– People demonstrating this competency are constantly seeking to create a positive impact in the communities we serve.