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Customer Service Officer

  • Full Time
  • Douala

Website MAVIANCE PLC

Description

Maviance PLC is a digital financial services provider that builds, operates, and grows a fintech platform that focuses on increasing and facilitating access to digital financial services to people, companies, and government entities across Cameroon and the CEMAC region. Maviance PLC is part of the Maviance Group which consists of sister companies in Germany, France, and the UK. Maviance Group specializes in delivering customized solutions and value-added services as well as industry-specific web and mobile solutions for telecom, utilities and financial institutions, businesses, and governments, with a key focus on emerging economies.

 

Maviance PLC is engaging in its expansion phase in Cameroon and within the CEMAC (Central African) region to establish the company as the #1 leading player in the Fintech and Digital Financial space.

 

In our pursuit to revolutionize access to exceptional financial products and services, we are actively seeking enthusiastic individuals who are passionate about our mission. If you are excited to contribute your valuable time to this endeavor, we invite you to join us.

 

With this objective in mind, we are currently searching for a talented and adaptable individual to assume the role of Customer Experience Officer who will be responsible for overseeing and improving all aspects of the customer journey to ensure a positive and seamless experience. The ideal candidate will work closely with cross-functional teams to identify areas for improvement, develop strategies to enhance customer satisfaction and drive customer loyalty.

 

Responsibilities:

– Asses and Identifies some customers pain points with the appropriate tools.

– Develop and implement customer experience strategies to improve overall customer satisfaction and retention.

– Analyze customer feedback and data to identify trends, pain points, and opportunities for improvement.

– Collaborate with product, marketing, and sales teams to ensure a consistent and exceptional customer experience across all touchpoints.

– Monitor key performance indicators related to customer satisfaction and develop actionable insights to drive improvements.

– Lead initiatives to enhance customer engagement, loyalty, and advocacy.

– Implement customer feedback mechanisms and processes to gather insights for continuous improvement.

– Stay up to date on industry best practices and trends in customer experience to drive innovation and excellence.

Requirements

Qualifications:

– Bachelor’s degree in business administration, Marketing, or a related field.

– Proven experience in a customer-facing role, with a focus on customer experience and satisfaction.

– Strong analytical skills with the ability to interpret data and draw actionable insights.

– Excellent communication and interpersonal skills.

– Ability to collaborate with cross-functional teams and influence stakeholders at all levels.

– Experience in developing and implementing customer experience strategies is a plus.

 

Join us at Maviance and be part of a dynamic team dedicated to delivering exceptional customer experiences and driving business growth. Apply now to make a meaningful impact in the fintech industry!

Benefits

-Attractive salary package

-Health insurance benefits for a candidate, legal spouse and maximum of three legal dependents at 80% coverage

-Complimentary Retirement Insurance

-Monthly Internet and mobile data

-Daily employee breakfast at work (Monday to Friday)

To apply for this job please visit apply.workable.com.