Account Recieveable Manager

Job Purpose

To improve quality, efficiency and effectiveness of the Accounts Receivable Operation through process improvements, automation and harmonization to optimize working capital, minimize transactional costs and control DP DHL’s exposure to bad debt losses. He/she directly manages a team of supervisors, clerks and experts. He/she is responsible for DSO, bad Debt Provision/Expenses and customer relationship management in his direct scope of responsibility. He/she continuously improves OTC processes using First Choice methodology as well as launching optimization initiatives. He/she carries operational accountability and secures business continuity, and delivers improved operational effectiveness against evolving business requirements.

Key Task

– To maintain and execute collection strategies in line with set standards and policies

– To guarantee timely and effective execution of the internal control framework

– To actively manage cross functional dependencies

– To review daily progression to cash targets; adjust and yield collection and credit activities accordingly to meet cash collection objectives

– To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of Order-to-Cash

– To manage service line agreements with 3rd party collection agency

– To manage costs related to 3rd party collection and credit rating agencies

– To manage bad debt provision and expenses

– To exercise good management judgment in the execution of job responsibilities (i.e. cost center management)

‘- Internal Stakeholders: Head of SSC, BU CFO’s, Controlling (Treasury, Taxes), OTC Heads, SSC Heads, Regional and Country Sales managers, Operation Managers, Customer Service Managers, Regional and Country IT Managers / BPOs

– To integrate service orientation in all areas of work

– To act as a point of escalation to business partners and end-customers

– To manage dependencies across the entire OTC chain

Bachelor’s degree with 5 years of experience