ICT Intern

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The ICT intern provides technical support to staff of the UNDP Cameroon Office and the following entities: Projects, UN Clinic, UNDSS and RCO (UN Resident Coordinator’s Office), under the supervision of the “ICT Support Associate”. 

Duties and Responsibilities

He/She will be required to assume the following responsibilities:

a) Installation, Administration et Maintenance

• Install/configure and administer ICT infrastructures according to established standard norms;
• Maintain, troubleshoot and repair ICT equipment;
• Implement and maintain the security of ICT infrastructures (protection against viruses, etc.);
• Manage the inventory of ICT equipment
• Administering certain software and performing updates.

b) User Support (Helpdesk)

• Provide in-house training or support to staff on the use of IT equipment and user software (MS Office 365, OneDrive, Zoom, etc.)
• Providing support during meetings/teleconferences/videoconferences organized via Zoom & Ms Teams (setting up computer equipment, etc.) 
• Performed other required tasks

Competencies

• Ability to work in a team – Good interpersonal skills – Dynamic and enthusiastic. Ability to write reports and document work
• Sharing the values ​​of respect, professionalism and integrity – Ability to work efficiently in a multicultural environment.

Required Skills and Experience

Education:

1. Being enrolled in a Bachelor’s or Master’s degree in Computer Science is  required
2. Having recently (less than one year) obtained a university degree (as defined in point (a) above);  is required

Experience:

• Good knowledge of user technical support
• Proficiency in Microsoft systems and programs (Windows 10, MS Office 365/MS Outlook email client/OneDrive, MS SharePoint, etc.) is an asset
• Good knowledge of Zoom and MS Teams video conferencing tools is an asset
• A good understanding of IT security, including firewalls and antivirus protection, and data backup and recovery procedures in case of disaster, is an asset .
• A good knowledge of computer hardware and software, as well as problem-solving and analysis techniques, is an asset .
• Proficiency in French and working knowledge of English OR proficiency in English and working knowledge of French; 

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.